Privacy Policy

Effective Date: January 1, 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services. By using our platform, you agree to the terms outlined in this policy.

1. Delete your Account

the steps to delete your account are :

• Enter to your account profile in the mobile app " واجد " or the web app at https://wajed.net/profile
• Then select Delete account.
• Click " yes " to confirm the Deletion of you account and all your data.

to request to delete some or all data to be deleted, without deleting the account, contact us at contact@wajed.net.

2. Information We Collect

2.1 Personal Information

When you register or use our services, we may collect:

• Name, email address, phone number, and delivery address
• informations (e.g.,  details)
• Profile information for drivers, such as identification and vehicle details

2.2 Usage Data

We automatically collect data about how you interact with our app, including:

• Device information (IP address, operating system, browser type)
• Location data (to enable delivery tracking)
• Log data (time, date, and actions on the platform)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze app usage.

3. How We Use Your Information

We use your information to:

• Provide and improve our delivery services
• Process and manage orders
• Personalize your app experience
• Communicate updates, promotions, and offers
• Enhance security and prevent fraud
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Drivers: To facilitate your deliveries (limited to necessary information like address and contact details).
• Third-Party Services: processors, map services, or analytics providers.
• Legal Authorities: When required by law or to enforce our Terms of Service.

5. How We Protect Your Information

We implement strict security measures, including:

• Encryption of sensitive data
• Secure servers and restricted access
• Regular system monitoring to prevent unauthorized access

Despite our efforts, no system is completely secure. By using our services, you acknowledge this risk.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of receiving marketing communications
• Withdraw consent for location tracking at any time
• Request a copy of your data

To exercise these rights, contact us at support@wajed.net.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of significant changes via email or app notifications.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: contact@wajed.net
Phone: +213 792336493

Thank you for trusting us with your deliveries. We’re committed to keeping your information safe and your experience seamless!